Refund policy
Refund Policy for Luiqidlab
At Luiqidlab, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.
Returns
- You have 30 days from the date of delivery to return an item.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- Certain types of products, such as personal care items, perishable goods, or customized items, are exempt from being returned.
Refunds
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Exchanges
- If your item is defective or damaged, we will replace it at no extra cost. Please send us a photo of the damage or defect along with your order number within 7 days of receipt.
Shipping Costs
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
How to Return Your Item:
- Email us at [your email address] with your order number and the reason for your return.
- Send your item to the return address provided in our email response.